Terms and Conditions | Excellent Removal Company

Terms and Conditions

Excellent Removal Company

1. General Terms and Conditions

“Excellent Removal Company,” hereinafter referred to as “the Company,” is a division of Excellent Services Company.
By using our removals and clearance services, you, the client, agree to be bound by these Terms and Conditions.
The Company continually updates service practices to maintain high customer satisfaction and operational transparency.
Clients are encouraged to review this page regularly for any amendments.

The Company provides professional removals services for both residential and commercial clients.
The client must provide accurate descriptions of all items to be moved, including size, weight, and any special handling requirements.
Any changes to the removal schedule must be communicated at least 48 hours in advance.
Special items such as pianos, antiques, or high-value electronics may require additional arrangements or fees.
Clients are advised to pack fragile items securely unless packing services are purchased.

Services include house, office, rubbish, and waste disposal clearance.
Clients must ensure that all items designated for clearance are legal to dispose of and exclude hazardous materials.
Hazardous materials (chemical waste, asbestos, medical waste, etc.) will not be collected.
Additional fees may apply for items requiring special disposal procedures.

The cost of services is provided to the client upon inquiry and varies based on the scope of work, distance, and required manpower.
Payment must be made in full on the day of service unless otherwise agreed in writing.
Deposits may be required for large-scale or long-distance removals.
Late payments may incur additional administrative fees.

The Company is not liable for damage to property or items being moved or cleared unless caused by the negligence of our staff.
The client is responsible for securing any necessary permits for waste disposal or parking arrangements.
The Company is not responsible for delays caused by traffic, weather, or factors beyond our control.
Clients must ensure that pathways and access points are safe and unobstructed.

Cancellations must be made at least 48 hours before the scheduled service date to avoid fees.
Cancellations between 24 and 48 hours before the booking may incur a fee of 50% of the quoted price.
Cancellations made less than 24 hours before the booking may incur a fee of 100% of the total price.
Refunds will be processed according to the Company’s refund policy.
Unexpected circumstances are understood, but short-notice cancellations may generate unavoidable team costs.

The Company respects client privacy and will not disclose personal or sensitive information to third parties without prior consent.
All client data is stored securely following UK data protection regulations.

These Terms and Conditions are governed by and interpreted in accordance with the laws of the United Kingdom.

Health and Safety: Our staff follow strict safety procedures to ensure a smooth and secure service.
Environmental Responsibility: The Company prioritizes eco-friendly disposal methods and recycling where possible.
Customer Support: Clients may contact our support team for clarification or assistance before booking.

By engaging with Excellent Removal Company, you confirm that you have read, understood, and agreed to these Terms and Conditions.